Appointment Policies

CONFIRMATION/CANCELLATION POLICY

 

We send TEXT confirmations to all of our guests 48 hours prior to their appointment.  Please respond so that we may confirm or cancel your appointment. If you do not respond within 24 hours, we reserve the right to cancel your appointment.

 

A 48-hour cancellation notice is expected, so that stylists can fill last minute appointments in their schedule.

 

Life happens and we understand that you may miss an appointment without notice. However, if you miss 3 consecutive appointments, we reserve the right to charge a fee of up to 50% of the cost of the scheduled service(s) and ask for a deposit to book future appointments.

 

CUSTOM COLOR / BALAYAGE

 

If you are looking to schedule a custom color appointment, depending on the service requested, a portion of your visit may be charged up-front as a deposit.

 

If you do not cancel your custom color service before 48-hours of your appointment, your deposit will not be returned.

 

 

RETURN POLICY

 

If you purchase a product from our salon and are not 100% satisfied with it, the product can be exchanged for another product of equal value or you will be issued a retail credit.

 

 

HAIR GUARANTEE

 

We want you to look and feel 100% beautiful when you leave the salon.  If, however, you are unhappy with the services you received, please reach out to the salon within 48 hours, so we can adjust or correct your service.

 

 

CHILDREN

 

Children who are unattended and disruptive to the salon atmosphere will be kindly asked to leave and the appointment be rescheduled.